Terms & Conditions

It is a pleasure to welcome you to the Alpine Lodge.

We hope you have a wonderful experience with us.  It is imperative that you read and accept the following terms and conditions as they apply to the use of our website and any reservation you may have with us at the Alpine Lodge. 

Any content found on this website remains the property of the Alpine Lodge and may be modified, added to or removed at any time without liability or responsibility to inform users. Terms and conditions apply at the time the reservation is made.  


Cancellation Policy

Reservations booked via this website or direct with the Alpine Lodge are able to be cancelled, without penalty up to 24 hours prior to arrival, with the exception of reservations made utilising the ‘Advance Purchase’ discount code which requires 100% pre-payment and remains non-refundable at all times. 

Cancellations made after 5PM on the day of arrival are subject to one night’s accommodation or package charge for each room booked. 

If a guest fails to arrive at the hotel for a reservation without prior notice of a cancellation, the guest will be subject to one night’s accommodation charge and any remaining nights of the reservation will be cancelled.  This charge will be applied to the credit card provided at the time of booking. 

Specific cancellation policies apply to Event Dates and will be notified at the time of booking.

The Alpine Lodge does not guarantee that any or all deposits or payments paid to a third party reservation provider will be refunded and is not liable for any shortfall. Please contact the third party provider to arrange cancellation, modifications or refunds. 

Accommodation cancellations must be communicated to us by email. Please contact the Alpine Lodge’s reservation team at info@alpinelodge.co.nz.

Guarantee Policy

All reservations require a valid credit card at the time of booking to guarantee the reservation.  The guarantee ensures that your reservation will be held from 2PM on the day of arrival until 10AM on the day of departure. 

Your reservation is only guaranteed upon the time that a confirmation email or reservation number is received. If you do not receive either of these, please contact the hotel directly. 

The credit card provided upon booking will not be charged for your stay prior to arrival. 

When a non-refundable booking is made, the credit card provided at the time of reservation will be charged with the outstanding amount for the reservation. 

If the card holder is not present upon departure, a Credit Card Authorisation form is required for the charges of the reservation.  Please contact the hotel for further information. 

Reservation Policy

Upon use of this website, including provision of a credit card and check in at the hotel. You must be at least 18 years of age and agree that you are liable and financially responsible for any charges that may occur for this reservation. 

Unless indicated otherwise, all accommodation and ancillary charges accumulated during your stay will be settled upon departure. Please note, a surcharge of 4% is applicable to all guests paying with Diners or American Express and 2% for Mastercard or Visa.

Eftpos and cash payments do not incur a surcharge. 

All prices are quoted in New Zealand dollars and include GST. 

Check In Policy

At the Alpine Lodge we do our best to ensure that our guests have a flexible stay.  Guests may attempt to check in earlier than the official check in time of 2PM, but the Alpine Lodge cannot guarantee this will be possible.  Guests are welcome to leave their bags at Reception for storage and can be notified when their room is ready for check in. 

All guests will be required to provide a credit when making a reservation at the Alpine Lodge. This will be noted on the guests reservation as guarantee against any charges accrued while the guest resides at the Alpine Lodge. 

If you do not have a credit card to provide for your reservation, full advance payment of accommodation or package will be required, plus a bond of NZD$100.00 per night of your reservation. The bond will be refunded after all charges are confirmed on departure.

All guests must fit into existing bedding.  In the event that this is not possible, a rollaway may be added for an additional NZD$25.00 per night (subject to availability and room type restrictions). 

We welcome pets on to the property at an additional charge of $25 per night. An additional cleaning charge of $40 may apply. 

The Alpine Lodge is a 100% non-smoking property.  If evidence of smoking is detected in any guest rooms or public area of the property the guest will be charged an extra cleaning charge of NZD$500.00. Smoking is permitted in designated smoking areas, please enquire at reception.

Check Out Policy

Guests are required to check out by 10AM on the day of departure, unless prior arrangements for a late check have been made with the Alpine Lodge’s Reservations or Front Desk team member. Extra charges may apply for extension of departure time. 

Error Policy

Any reservation made on the Alpine Lodge’s website is made at your own risk. All information entered at the time of reservation will be deemed correct and final. The Alpine Lodge must be contacted if there is an error, but will not be held responsible for any financial liability for the reservation or information confirmed. 

The Alpine Lodge reserves the right to amend or cancel any reservation that has been processed due to website or software error.  The guest will be notified as soon as possible in the event of such an error. 

Disclaimer and Liability Policy

The Alpine Lodge offers all information contained on this website for the use of guests, prospective guests and industry professionals. All information found on this website is deemed accurate and current at the time of posting.  Although the Alpine Lodge endeavours to keep this information up to date, information is subject to change without notice.  

Use of hyperlinks and webpages are at users’ own risk.  The Alpine Lodge holds no responsibility for any system failure or virus that could be present on web links.  Any content, accuracy or opinions expressed in any potential system failure are not endorsed, monitored or verified by the Alpine Lodge. 

The Alpine Lodge does not manage and therefore does not guarantee the services provided by any third party operator and at no time is the Alpine Lodge responsible for the representations or misrepresentations made by these operators.  

Contact Details

Alpine Lodge 

Reservations

Email: info@alpinelodge.co.nz
Phone:  +64 3 5211 869

Hotel Managers Leighton Marshall and Alexandra Unterberger

Email: info@alpinelodge.co.nz
Phone: +64 3 5211 869